Return Policy
Eligibility for Returns:
Consumers may return products within 7 days of receiving the goods if the product does not meet the quality standards or descriptions provided.
For products that are defective or damaged upon arrival, consumers are entitled to a refund or replacement.
Certain products, such as custom-made items, perishable goods, or digital products, are not eligible for return.
Return Process:
Consumers must notify the seller of their intention to return the product within the specified period.
The seller must provide the consumer with a return address and any necessary return labels.
Consumers are responsible for the return shipping costs unless the product is defective or the seller made an error.
Refund Policy:
Once the returned product is received and inspected, the seller will process the refund within 7 days.
Refunds will be issued to the original payment method.
Shipping Policy
Shipping Timeframes:
Standard shipping typically takes 5-24 business days from the date of dispatch.
Express shipping options are available for faster delivery, usually within 3-10 business days.
Shipping Rates:
Shipping costs vary based on the weight, dimensions, and destination of the order.
Consumers are responsible for any customs duties or taxes applicable for international shipments.
Order Tracking:
Consumers will receive a tracking number upon dispatch to monitor the status of their shipment.
Legal Terms
Consumer Rights:
Consumers have the right to be informed about the product details, including return policies, before making a purchase.
Consumers are entitled to a refund or replacement if the product does not meet the agreed-upon quality standards.
Merchant Obligations:
Merchants must provide clear and accurate information regarding return policies and ensure that products meet the described quality standards.
Merchants are required to handle returns and exchanges in accordance with the stipulated timeframes and conditions.
Special Provisions:
For products that are not suitable for return (e.g., perishable goods, custom-made items), merchants must clearly inform consumers at the time of purchase.
Consumers are encouraged to inspect products upon delivery and report any issues promptly.
By adhering to these terms and conditions, we aim to protect the rights of both consumers and merchants while ensuring a fair and transparent transaction process.