How long does it take for my order to be delivered? Answer: Standard shipping typically takes 5-24 business days from the date of dispatch. Express shipping options are available for faster delivery, usually within 3-10 business days. You will receive a tracking number once your order has been shipped, so you can monitor its progress.
What is your return policy? Answer: You can return items within 30 days of receiving your order if they are in their original condition, unused, and with all tags and packaging intact. Defective or damaged items can be returned for a replacement or refund. For more details, please refer to our Return Policy.
How do I initiate a return? Answer: To initiate a return, please contact our customer service team via info@thewoobels.my or call us at +14035485170. Provide your order number and the reason for the return. We will guide you through the process and provide a return address.
Can I cancel my order after it has been placed? Answer: You may cancel your order before it has been shipped. If your order has already been processed, you will need to follow our return policy to return the items. Please contact our customer service team immediately to discuss your options.
How do I track my order? Answer: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website. If you do not receive a tracking number, please contact our customer service team.
What if my package arrives damaged? Answer: If your package arrives damaged, please contact us within 24 hours of receiving it. Take photos of the damaged item(s) and packaging, and provide them to our customer service team. We will arrange for a replacement or refund.
Do you offer international shipping? Answer: Yes, we ship worldwide! International shipping rates and delivery times may vary depending on the destination country. Please note that customs duties and taxes may apply and are the responsibility of the customer.
What payment methods do you accept? Answer: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. For more information on payment methods and security, please refer to our Payment Policy.
How do I contact customer service? Answer: You can reach our customer service team via email at info@thewoobels.my or by phone at +14035485170. We are available Monday to Friday, 9 AM to 5 PM.
Do you offer any warranty on your products? Answer: Yes, we offer a limited warranty on our products. The warranty period and terms vary depending on the product. For more details, please refer to our Warranty Policy. We hope these FAQs help answer your questions. If you have any further inquiries, please do not hesitate to contact us.
