At thewoobels.my, we strive to ensure your satisfaction with every purchase. If for any reason you are not satisfied with the products you have received, we offer a flexible return policy to assist you. Below are the key points of our return policy:

1. Eligibility for Returns
   You may return items within 30 days of receiving your order. The return period starts from the day after you receive the product.
   Items must be in their original condition, unused, and with all tags and packaging intact.
2. Reasons for Returns
   Defective or Damaged Items: If the item is defective or damaged upon arrival, we will replace it or provide a full refund.
   Incorrect Items: If you received an incorrect item, we will arrange for a replacement or refund.
   Change of Mind: You can return items for a refund or exchange if you simply change your mind, provided the item meets the return conditions.
3. Return Process
   Initiate Return: Contact our customer service team via info@thewoobels.my or call us at +14035485170 to request a return. You will need to provide your order number and reason for the return.
   Return Address: We will provide you with a return address and any necessary return labels.
   Shipping: You are responsible for the return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping method to ensure the item reaches us safely.
4. Refund Policy
   Once we receive the returned item and confirm it meets the return conditions, we will process your refund within 7 business days.
   Refunds will be issued to the original payment method. If you paid by credit card, the refund will be credited back to your card.
5. Exclusions
   Certain items, such as personalized or custom-made products, may not be eligible for return.
   Items that have been used, damaged by the customer, or missing parts or accessories may not qualify for a full refund.
6. Contact Us
   If you have any questions or need assistance with your return, please do not hesitate to contact our customer service team:
   Email: info@thewoobels.my
   Phone: +14035485170
   We are committed to providing a hassle-free return experience and ensuring your satisfaction with every purchase. Thank you for choosing thewoobels.my.